Terms of use

Romero Centre is part of Mercy Community Services SEQ Limited (ABN 51 166 477 318)  and is a registered Australian charity with its corporate office in Wooloowin, Queensland.

Website material not legal or medical advice

The content – including publications – on this website is intended only to provide a summary and general overview on matters of interest. It is not intended to be comprehensive nor does it constitute legal or medical advice. We attempt to ensure that the content is current but we do not guarantee its currency. You should seek professional advice before acting or relying on any of the content.


Mercy Community Services SEQ Limited will not be liable for any act or omission of it or any of its affiliated services or entities.

Mercy Community Services SEQ Limited is not responsible to you or anyone else for any loss suffered in connection with the use of this website or any of the content. This includes, but is not limited to, the transmission of any computer virus.

Mercy Community Services SEQ Limited makes no warranties or representations about this website or any of the content. We exclude, to the maximum extent permitted by law, any liability which may arise as a result of the use of this website, its content or the information on it.

Where liability cannot be excluded, any liability incurred by us in relation to the use of this website or the content is limited to the extent provided for by the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010). To the extent permitted by law, we will not be liable for any indirect, incidental, special or consequential loss.

Intellectual property

Unless otherwise indicated, Mercy Community Services SEQ Limited owns the copyright in the content on this website. Some of the copyright in the content may be owned by someone else and is included on our website under a licence or agreement.

Donations Refund Policy

Mercy Community places great value in being a sound steward of donations in all forms.

Should an error be made in the amount of any donation, the donor has 60 days in which to notify Mercy Community of the error. All requests for refunds are to be made in writing and directed by:

  • Email to:
  • Or by post to:
    ATTN: Fundraising, Corporate Office
    Mercy Community
    PO Box 508
    Lutwyche QLD 4030

The request should have the details of the initial donation including the date, amount, name of the donor, the tax invoice/receipt number and the nature of the error.

The original tax invoice/receipt immediately becomes void and invalid, and a new tax invoice/receipt will be issued for the amount of the revised donation.

Mercy Community will process such a refund within 30 days of the receipt of such request. Mercy Community reserves the right to deduct any bank or transaction charges for any refund processed onto the donor.

Should an error be made by Mercy Community or its financial institution(s), full refunds will be made immediately upon notification in writing of the error and reasonable costs borne by Mercy Community.

Refunds will be returned using the original method of payment.

Mercy Community may use donor information for direct marketing purposes. At the time a donation is submitted online, you will have the option of receiving further communications or opting out.

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